1. General Refund Policy

At Be Offline, we understand that sometimes plans change. This refund policy outlines the terms and conditions for refunds on event bookings made through our platform.

2. Refund Eligibility

Refunds are subject to the specific terms set by each event host. Generally, the following conditions apply:

Event Cancellation by Host

• Full refund if the event is cancelled by the host
• Refunds will be processed within 5-7 business days
• You will be notified immediately of any cancellations

Cancellation by User

• More than 48 hours before event: Full refund minus platform fees
• 24-48 hours before event: 50% refund
• Less than 24 hours before event: No refund
• No-show: No refund

3. How to Request a Refund

To request a refund:

1. Open the Be Offline app
2. Go to your booking history
3. Select the event you want to cancel
4. Tap "Request Refund" or "Cancel Booking"
5. Follow the prompts to complete your cancellation

Alternatively, you can contact our support team at hello@beoffline.app

4. Processing Time

• Refunds are typically processed within 5-7 business days
• The refund will be credited to the original payment method
• Bank processing times may vary (additional 3-5 business days)
• You will receive email confirmation once the refund is processed

5. Non-Refundable Items

The following are generally non-refundable:

• Platform service fees
• Third-party processing fees
• Tickets for events marked as "No Refund"
• Digital content or downloads (if applicable)

6. Special Circumstances

In cases of medical emergencies, natural disasters, or other extraordinary circumstances, we may consider refund requests on a case-by-case basis. Please contact our support team with relevant documentation.

7. Event Modifications

If an event is significantly modified (time, date, location, or format), you may be eligible for a full refund. You will be notified of any changes and given the option to attend the modified event or receive a refund.

8. Dispute Resolution

If you disagree with a refund decision, you may appeal by contacting our customer support team. We will review each case individually and provide a response within 7 business days.

9. Host-Specific Policies

Some events may have specific refund policies set by the host that differ from our standard policy. These will be clearly displayed on the event page before booking. Host-specific policies take precedence over our general policy.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last modified" date. Your continued use of the service constitutes acceptance of any changes.

11. Contact Information

For questions about refunds or to request a refund, please contact us:

• Email: hello@beoffline.app
• Through the Be Offline app customer support